Quality Assurance Administrator | NGP Careers

Quality Assurance Administrator

Full Time – UK

Hi, we're Northern Gas and Power

At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency.

Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.

What is the job about?

As a Quality Assurance Administrator, you’re responsible for ensuring the company complies with its outside regulatory requirements and internal policies. You will support the sales operation by consolidating contracts with customers through email or telephone communication as well as carrying out administrative checks to ensure contracts are in line with supplier agreements and audit checks are completed.

As a business we pride ourselves on exceeding the compliance regulations and expectations of our key partners and suppliers

What exactly will you do?

  • Keep up to date with and understand contracts criteria for multiple different suppliers.
  • Monitor compliance with regulations and internal policies such as product explanation and due diligence.
  • Record and summarise compliance checks for management and key stakeholders.
  • Investigate irregularities and non-compliance issues.
  • Educate employees on regulations and respective impact to customers and the organisation.
  • Report back to business on risk factors and compliance performance
  • Identify and record areas of concern such as behaviour patterns that may emerge from compliance checks.
  • Contribute to robust and effective compliance controls within the organisation.
  • Review marketing materials, presentations, and websites to ensure compliance with regulatory requirements.
  • Assist in the gathering of internal information in response to regulatory requests.
  • Perform general administrative duties (such as file creation and maintenance of ongoing administrative projects)
  • Collaborate with other departments to create a culture of compliance and ensure they comply with all company operating policies and procedures.
  • You must comply with all policies & procedures.


You will be part of a customer centric support team who work well to support our sales teams and suppliers and our customers. Full training will be provided to ensure you understand the regulations you then enforce.

What we’re looking for

  • Prior experience in a compliance role
  • Excellent verbal and written communication skills.
  • Ability to work within a team and independently.
  • Experience with Computer systems and CRM Systems including outlook, excel, word
  • Critical problem-solving ability. You’ll have a keen eye to spot out anomalies and understand the procedure in correcting the issue.
  • An ability to analyse and interpret information quickly.
  • Attention to detail.
  • Ability to adapt to changes withinternal policies or the external market.
  • Team player
  • Ability to articulate concise, upwards feedback to key stakeholders to ensure they are aware of any trends or risks.
  • Ability to remain calm under pressure.
  • Knowledge of the energy Industry preferred but not essential.

What’s in it for you?

  • Salary between £22,000 & £24,000
  • 23 days of annual leave + bank holidays, with an additional fully paid month off in December (incentivised)
  • Quarterly global events, including our renowned annual conference.
  • Access to a suite of corporate discounts on wellbeing, gym and spa memberships.
  • Opportunities for career development and advancement within the company.

Northern Gas and Power is an equal opportunities employer. We are committed to actively promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. A copy of our Diversity, Equity and Inclusion Policy is available on request.

Quality Assurance Administrator

Full Time – UK

Apply for position 0191 478 9504 changeyourlife@ngpltd.co.uk

Apply now

You must have evidence of the right to work in the country you are applying. Certain roles may require applicants to undergo a criminal record check and/or credit check. This will be confirmed to you during the recruitment process accordingly. We have a written policy on the recruitment of ex-offenders and a copy of the policy can be requested prior to your application should you wish.

t:  0191 478 9504
e:  changeyourlife@ngpltd.co.uk

Please Note
Due to the high number of applicants if you have not heard back from us within 2 weeks of applying, please consider your application unsuccessful on this occasion. If your skills and competencies develop we would be happy to see a further application from you at that time. We welcome people to apply again after a period of 6 months.

  • If you are interested in the role, please submit your details and a member of our recruitment team will be in touch!