We're Hiring: Performance Improvement Trainer | NGP Careers

Performance Improvement Trainer

Full Time – UK

Hi, we're Northern Gas and Power

Northern Gas and Power (a subsidiary of Global Procurement Group) is a global energy procurement consultant and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their net zero goals and ensuring compliance with climate-related legislation.

Our people are what define us. Every day we empower our employees to achieve more and explore exciting career opportunities. Employee wellbeing is at the forefront of our organisational values, consistently making Northern Gas and Power the employer of choice within the B2B energy procurement sector.

We are a global organisation. Our workforce is 850+ strong, spanning across three continents with modern and vibrant offices in the UK, France, Malta, India, and the USA.

The opportunity

Reporting to the Head Office Learning and Development Team, part of the Global People Team, our Performance Improvement Trainer will focus on key areas of the colleague life-cycle. This will include the full onboarding process, including induction training and post induction training support through the form of coaching and development and general people wellbeing.

What is the job about?

At Northern Gas and Power, we ensure all our colleagues are provided with outstanding Training and Development. We’re looking to add a Performance Improvement Trainer to our team to:

  • Manage the training programme and participate in the delivery of outstanding induction material for our new family members.
  • Support with ongoing sales performance coaching and support for our established colleagues to ensure their continued growth and development.
  • Represent our HQ’s Global People Team and be the office point of contact for any people-related enquiries. They will lead on ensuring the environment is a safe and healthy place to be, driving a positive people culture.

What exactly will you do?

  • Drive Inclusion & Diversity in everything that you do.
  • Reports any concerns for culture development, recruitment quality issue, leadership development and general working environment accordingly. Our people are our biggest asset and ensuring their wellbeing is our priority.
  • The candidate is responsible for supporting new starters through their training and provide continued support after they graduate. They will mentor, support and guide new starters until probation is passed through daily support and regular feedback of calls and quality of service and then provide on going coaching and support to more experience members of the team.
  • The ST will deliver industry knowledge through various learning methods.
  • The ST will create and deliver regular workshops based on business needs, knowledge and skill gaps and hold follow-up sessions to monitor improvement and track progress. They will work as part of a wider People team to support the growth and success of the Sales operations, liaising with Managers, Operations Directors and the Senior L&D team to formulate action plans to improve revenue.
  • Support with adhoc HR and ER issues.
  • Ensure new family member experience is world class.
  • Some of the KPIs associated with this role will include the following:
  • Improving sales and revenue performance
  • Increasing colleague engagement
  • Reducing absence and attrition

What we’re looking for

  • Training/Learning & Development experience
  • Be a people’s person, able to deliver feedback constructively and have a good reputation for delivering positive results.
  • Must have a passion for coaching and developing others.
  • Proven history of increasing and developing performance in others
  • Experience delivering induction material to groups of 10 – 20 people
  • Ability to identify skill gaps through data analysis and provide improvement plans to increase performance.
  • Experienced delivering training on a one-to-one basis.
  • Knowledge and experience of learning styles and methods.
  • Proven track record of delivering results via training and development

Bonus points

  • Training and/or Coaching qualification.
  • CIPD Qualification and/or Membership
  • A knowledge of the energy industry is preferred.

What’s in it for you?

  • Industry-leading compensation package:  Negotiable base salary (£32,000 – £42,000 DoE) + Commissions
  • Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there
  • Work-life balance: No late finishes, keep your plans with friends and family
  • Career growth: we enjoy promoting from within!
  • Unrivalled perks (including but not limited to):
    • 23 days annual leave + public holidays
    • Full month of December off (fully paid)
    • Wellbeing, gym and spa discounts and access to 1-2-1 session with our in-house health & wellbeing team
    • Company parties and retreats abroad
    • Festival and Event tickets (such as Silverstone, Wimbledon, Tomorrowland and Lost & Found!)

Performance Improvement Trainer

Full Time – UK

Apply for position 0191 478 9504 changeyourlife@ngpltd.co.uk

Apply now

You must have evidence of the right to work in the country you are applying. Certain roles may require applicants to undergo a criminal record check and/or credit check. This will be confirmed to you during the recruitment process accordingly. We have a written policy on the recruitment of ex-offenders and a copy of the policy can be requested prior to your application should you wish.

t:  0191 478 9504
e:  changeyourlife@ngpltd.co.uk

Please Note
Due to the high number of applicants if you have not heard back from us within 2 weeks of applying, please consider your application unsuccessful on this occasion. If your skills and competencies develop we would be happy to see a further application from you at that time. We welcome people to apply again after a period of 6 months.

  • If you are interested in the role, please submit your details and a member of our recruitment team will be in touch!