Full Time – UK
Northern Gas and Power (a subsidiary of Global Procurement Group) is a global energy procurement consultant and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.
We set up comprehensive strategies for organisations to procure their energy contracts, negotiate contracts with energy suppliers, introduce and operate risk management frameworks; collect, check and analyse invoices, and calculate their GHG emissions and carbon footprints.
Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their net zero goals and ensuring compliance with climate-related legislation.
Our people are what define us. Every day we empower our employees to achieve more and explore exciting career opportunities.
Employee wellbeing is at the forefront of our organisational values, consistently making Northern Gas and Power the employer of choice within the B2B energy procurement sector.
We are a global organisation. Our workforce is 850+ strong, spanning across three continents with modern and vibrant offices in the UK, France, Malta, India and the USA.
Key Account Managers (KAM) are responsible for the management of complex and/or large multi-site customers. A far more personal service than those who work within Customer Service, KAMs are expected to have a full understanding of their clients’ portfolios and are able to assist with many enquiries including site lists, billing validation, debt consolidation and technical support around metering issues.
The role holder will complete general Customer Service functions within the team, speaking with customers, suppliers and numerous other stakeholders including third party partners to identify and implement improvements in all aspects of our support for clients.
The role will contribute to achieving strategically important outcomes for the business by contributing to the delivery of a bespoke service for those customers who spend significant amounts of money on their energy. Some examples of what you will do include:
You’ll also have the following responsibilities:
You must have evidence of the right to work in the country you are applying. Certain roles may require applicants to undergo a criminal record check and/or credit check. This will be confirmed to you during the recruitment process accordingly. We have a written policy on the recruitment of ex-offenders and a copy of the policy can be requested prior to your application should you wish.
Due to the high number of applicants if you have not heard back from us within 2 weeks of applying, please consider your application unsuccessful on this occasion. If your skills and competencies develop we would be happy to see a further application from you at that time. We welcome people to apply again after a period of 6 months.