Customer Service Representative

Northern Gas and Power (a subsidiary of Global Procurement Group) is a global energy procurement consultant and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global and international organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts, negotiate contracts with energy suppliers, introduce and operate risk management frameworks; collect, check and analyse invoices, and calculate their GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their net zero goals and ensuring compliance with climate-related legislation.

Our people are what define us.

Every day we empower our employees to achieve more and explore exciting career opportunities. Employee wellbeing is at the forefront of our organisational values, consistently making Northern Gas and Power the employer of choice within the B2B energy procurement sector.

We are a global organisation. Our workforce is 850+ strong, spanning across three continents with modern and vibrant offices in the UK, France, Malta, India and the USA.

The opportunity

An amazing opportunity is available to join our fantastic award-winning team. We are growing our Customer Service Team, based at our HQ in Gateshead. Our existing team are incredible and deliver phenomenal results. Come and join them!

What is the job about?

Our ever-growing customer base of over 30,000 business energy portfolios requires us to grow our Customer Services Team, so we can continue to offer outstanding service to our clients! We are looking for motivated and ambitious people with a desire to provide quality service and support to both their customers and colleagues.

What exactly will you do?

• Act as a brand ambassador for NGP
• Prioritise and process customer requests submitted by telephone or email
• Investigate and resolve any customer complaints (unlikely) quickly and patiently
• Maintain thorough and accurate customer service records
• Keep confidential records and financial information private and secure
• Learn how to use various database systems and technology to deliver great customer care
• Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service
• Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results
• Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs
• Ensure we can keep our customers engaged, customer retention

What we’re looking for

• We are looking for ethical, self-motivated, ambitious people who are passionate about providing a quality service to our new and existing customers!
• Energy industry: minimum 12 months
• Able to work in a fast-paced, self-directed, professional environment
• Manage your own workload and prioritise
• Self-motivated, driven, with a passion to succeed
• Able to work under pressure when needed, can exceed expectations
• Communicate effectively, both verbally and in writing, professionally and articulately
• Problem solver
• Resilient, ambitious, and driven personality
• Computer literate and accomplished team player!

What’s in it for you?

• Industry-leading compensation package: Negotiable base salary (£18,000 – £21,000 DoE)
• Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there
• Work-life balance: No late finishes, keep your plans with friends and family
• Career growth: we enjoy promoting from within!
• Unrivalled perks (including but not limited to):
  • 23 days annual leave + public holidays
  • Full month of December off (fully paid)
  • Wellbeing, gym and spa discounts and access to 1-2-1 session with our in-house health & wellbeing team
  • Company parties and retreats abroad
  • Festival and Event tickets (such as Silverstone, Wimbledon, Tomorrowland and Lost & Found!)