Customer Service Apprentice | NGP Careers

Customer Service Apprentice

Full Time – UK

Hi, we're Northern Gas and Power

Salary of £16,000

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.

Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.

The opportunity

As our Customer Service admin apprentice, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general customer support and administrative tasks, including but not limited to maintaining records, issuing documentation and maintaining a high standard of customer service to our internal and external stakeholders.

What exactly will you do?

  • General administration duties.
  • Answer and direct queries providing accurate information to ensure excellent customer service is being delivered.
  • Prioritise and process customer requests submitted by telephone or email.
  • Investigate and resolve any customer queries quickly and patiently.
  • Maintain thorough and accurate customer service records.
  • Keep confidential records and financial information private and secure.
  • Learn how to use various database systems and technology to deliver great customer care.
  • Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
  • Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
  • Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
  • Ensure we can keep our customers engaged, customer retention.
  • Comply with all company operating policies and procedures.
  • Any other duties that are deemed appropriate from time to time.

What we’re looking for

  • Enthusiastic and willingness to learn and work
  • Demonstrate commitment to own self-development
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Self-motivated with the ability to work independently and as part of a team
  • Excellent organisational and time management skills
  • Thorough attention to detail and ability to handle sensitive and confidential information.
  • Strong interpersonal and communication skills (written and verbal)

 

Desirable

  • GCSE Maths and English – grade 4 (C equivalent) or above
  • Previous experience in an administrative and/or customer-focused role
  • Proficient in using MS Office (MS Excel and MS PowerPoint, in particular)

What’s in it for you?

  • Salary of £16,000
  • Rapidly growing user base: Work directly with some of the UK’s largest, fastest growing, and most innovative companies.
  • Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
  • Work-life balance: No late finishes, keep your plans with friends and family.
  • Career growth: We enjoy promoting from within!
  • Unrivalled perks(including but not limited to):
    • Additional time off in December (incentivised)
    • Company getaways and retreats abroad!
    • Exclusive discounts on dining at selected restaurants!
    • Cinema society membership
    • Festival and Event tickets (such as Silverstone, Wimbledon, Tomorrowland, Lost & Found, Champions League and more!)

 

Diversity in our heritage, inclusion in our future.

We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.

Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.

We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #BeYouAtNGP

 

Customer Service Apprentice

Full Time – UK

Apply for position 0191 478 9504 changeyourlife@ngpltd.co.uk

Apply now

You must have evidence of the right to work in the country you are applying. Certain roles may require applicants to undergo a criminal record check and/or credit check. This will be confirmed to you during the recruitment process accordingly. We have a written policy on the recruitment of ex-offenders and a copy of the policy can be requested prior to your application should you wish.

t:  0191 478 9504
e:  changeyourlife@ngpltd.co.uk

Please Note
Due to the high number of applicants if you have not heard back from us within 2 weeks of applying, please consider your application unsuccessful on this occasion. If your skills and competencies develop we would be happy to see a further application from you at that time. We welcome people to apply again after a period of 6 months.

  • If you are interested in the role, please submit your details and a member of our recruitment team will be in touch!